Role Purpose:

The role of Cleaner is to perform a variety of cleaning and maintenance duties for both residential and commercial clients. Reporting to the Team Leader, the cleaner will be in charge of maintaining all public and private spaces to exacting standards required by Kristine Klean. Duties will include (but not be limited to) vacuuming, mopping, surface cleaning, dusting, and bathroom services, along with strong client relationship and communication skills. Attention to detail and a positive attitude are a must. The right person is punctual, thorough but fast, and eager to learn.

Responsibilities & Duties

1. Pre-Cleaning Procedure

• Check WhatsApp regarding any changes to roster and advise Team Leader of any issues day before
• Ensure Customers’ Worksheet is read and understood prior to commencing the clean
• Ensure all cleaning services are provided in line with Company Policy & Procedure

2. Handling of chemicals and materials

• Handle chemicals and materials in line with Workplace Health & Safety and other company policy and procedure
• Advise Team Leader of any issues with cleaning chemicals or materials

3. Use of cleaning equipment

• Utilise cleaning equipment in line with Workplace Health & Safety and other company policy and procedure
• Advise Team Leader of any fault or maintenance issue with cleaning equipment

4. General cleaning of homes and commercial premises

• Cleaning and maintaining a tidy house with the use of various chemicals, disinfectants, and machines
• Replenishing amenities that are needed in rooms as required
• Ensuring that rooms are cleaned to a very high standard in compliance with operational policies and standards
• Scrubbing and sanitizing bathrooms, toilets, showers, and sinks.
• Scrubbing and sanitizing all kitchen fixtures and appliances.
• Dusting ceilings, light fixtures, picture frames, tables, and chairs.
• Spot cleaning doors and frames.
• Vacuuming and mopping all types of flooring.
• Performing interior window cleanings.
• Vacuuming upholstery.
• Cleaning dishes and carefully arranging them in their appropriate position

5. Home presentation

• Ensure house is presented per client requirements
• Plumping pillows and cushions, and arranging throws neatly

6. Securing premises

• Ensure premises are secured and closed down – including switching off lighting – prior to departure.

7. Client Communication and Team Communication and Relationships

• Communicating and maintaining a healthy relationship with clients in order to provide excellent service
• Informing Team Leader of any accidents that may occur during the course of cleaning.
• Identifying and reporting any maintenance issues or defective equipment to Team Leader
• Tick off individual task checklist as required for Team Leader to sign off.
• Work as part of a small team which may change daily due to client and business requirements

8. Other

• Other duties as requested

Skills, Knowledge, Abilities & Attitude Required

1. Demonstrated to read, speak and understand English at a basic level

2. Proven experience house cleaning (desirable)

3. Sound knowledge of cleaning supplies and cleaning techniques (desirable)

4. The ability to follow instructions.

5. Physical dexterity: Must be agile and in good physical shape;, stand for more than one hour, and bend at the waist and knees and kneel. The job entails constant walking, occasional sitting, and climbing stairs; and lifting and carrying materials

6. The ability to adapt to changing schedules.

7. Excellent customer service skills.

8. Punctual and reliable.

9. Demonstrated initiative.

10. Vehicle

11. Mobile phone

12. WhatsApp is our team communication vehicle. You must be willing and able to participate in the WhatsApp Team Group.

13. ABN

14. Completed Police Check

15. Ability to work in harmony with other teammates

Selection Criteria

1. Qualifications

Essential: Nil

2. Strong Customer Service Skills

Demonstrated strong customer service skills

3. Excellent interpersonal skills – written and verbal

Demonstrated English language verbal communication skills and ability to read English to a basic to intermediate level. Ability to communicate in a professional manner.

4. Physical dexterity

Must be agile and in good physical shape; stand for more than one hour, and bend at the waist and knees and kneel. The job entails constant walking, occasional sitting, and climbing stairs; and lifting and carrying materials

5. Knowledge of use of cleaning supplies and equipment

Demonstrated knowledge of use of cleaning supplies and equipment. Ability to read directions as required.

6. Punctuality and reliability

Able to arrive at work and on the job on time and get the job done in the required timeframe.

7. Flexibility and adaptability

Demonstrated ability to be flexible and adaptable, and at certain times work with others in the team to “get the work done”. This may, at times, require different shift patterns (ie early or late), or to perform reasonable tasks as directed by the Team Leader, that may not be “normal” to the role.

8. Strong organisation skills

Ability to develop systems for better workflow.

9. Initiative

Demonstrate initiative and self starter.

10. Strong problem solving skills

Demonstrated ability to “think on feet” and find solutions to problems as they arise. Ability to think “out of the box”.

11. High level of accuracy and attention to detail

Demonstrated high attention to detail – to ensure minimum errors and to pick up errors or issues.

12. Ability to work to deadlines

Demonstrated ability to work to deadlines as required.

13. Ability to prioritise

Demonstrated ability to prioritise and work on multiple tasks simultaneously.

14. Ability to work in harmony with other teammates

Willingness and ability to work with others in the team in harmony, demonstrating respect in all areas of dealing with all team members.

15. Drivers Licence & vehicle

Current drivers licence and reliable vehicle

16. ABN

Current ABN to enable sub-contracting